Effective Date: Feb 22, 2026 Last Updated: Feb 22, 2026
These Terms of Use (“Terms”) govern your access to and use of the HelloGenie AI Doctor platform (“HelloGenie,” “AI Doctor,” “Platform”), operated by GenieMD, Inc. (“GenieMD,” “Company,” “we,” “us,” or “our”).By accessing or using HelloGenie, you agree to these Terms.
1. IMPORTANT: NOT MEDICAL ADVICEHelloGenie AI Doctor is an artificial intelligence–powered informational tool.It does not provide medical adviceIt does not diagnose. It does not prescribe. It does not replace a licensed healthcare professional. It does not establish a physician-patient relationship.The information provided is for educational and informational purposes only. Always seek the advice of a qualified healthcare provider regarding medical conditions.
2. EMERGENCY DISCLAIMERHelloGenie is not for medical emergencies.If you are experiencing:Chest painDifficulty breathingSevere bleedingSigns of strokeSuicidal thoughtsAny life-threatening conditionCall 911 immediately or go to the nearest emergency room.
3. NO PHYSICIAN-PATIENT RELATIONSHIPUse of HelloGenie alone does not create a physician-patient relationship.A physician-patient relationship is only formed if and when:You complete a separate telehealth appointmentYou are accepted by a licensed providerYou receive care from GenieMD Medical Group or another licensed medical entitySuch services are governed by separate medical consent forms and telehealth agreements.
4. AI LIMITATIONSYou understand and agree that:AI responses may be incomplete, inaccurate, or outdated.AI may misunderstand user input.AI does not have access to your full medical history unless separately provided.AI outputs are generated probabilistically and are not reviewed in real time by a clinician.You assume responsibility for decisions made based on AI-generated content.
5. OPTIONAL CONNECTION TO LICENSED PROVIDERSHelloGenie may allow you to:Schedule telehealth appointmentsRequest lab testingRequest prescriptions (subject to provider approval)Enroll in chronic care programsAny such services are provided by licensed medical professionals operating under applicable state laws and separate agreements.AI recommendations do not guarantee:Prescription issuanceLab approvalDiagnosis confirmationAll clinical decisions remain solely at the discretion of licensed providers.
6. ELIGIBILITYYou must:Be at least 18 years old (or legal guardian of a minor)Provide accurate informationUse the Platform for lawful purposes
7. USER RESPONSIBILITIESYou agree:Not to misuse the PlatformNot to input false medical informationNot to use the AI to generate harmful contentNot to attempt to reverse engineer or manipulate the AI system
8. DATA PRIVACY & SECURITYHelloGenie may collect health-related information.If you use AI-only features, data may not constitute protected health information (PHI) unless integrated with medical services.If you engage in telehealth services, your information may be treated as PHI and governed by HIPAA.Your use is also governed by our Privacy Policy [Insert Link].We implement reasonable administrative, technical, and physical safeguards, but no system is 100% secure.
9. NO WARRANTIESHelloGenie is provided “AS IS” and “AS AVAILABLE.”We disclaim all warranties, express or implied, including:AccuracyFitness for a particular purposeNon-infringementContinuous availability
10. LIMITATION OF LIABILITYTo the fullest extent permitted by law:GenieMD and its affiliates shall not be liable for:Indirect, incidental, or consequential damagesMedical decisions made without consulting a licensed professionalDelays or service interruptionsLoss of dataMaximum aggregate liability shall not exceed the greater of:$100 The amount paid by you in the past 12 months
11. INDEMNIFICATIONYou agree to indemnify and hold harmless GenieMD from claims arising from:Misuse of the PlatformViolation of these TermsReliance on AI outputs
12. TELEHEALTH & STATE LAW COMPLIANCEMedical services are provided only where legally permitted.Providers are licensed in specific states.If you are located in a state where services are unavailable, telehealth services may not be offered.
13. ARBITRATION & DISPUTE RESOLUTIONAny dispute shall be resolved by binding arbitration in the State of California, except where prohibited by law.You waive the right to participate in class actions.
14. MODIFICATIONSWe may update these Terms at any time.Continued use after updates constitutes acceptance.
15. TERMINATIONWe may suspend or terminate access at our discretion, including for misuse.
16. GOVERNING LAWThese Terms are governed by the laws of the State of California.
17. CONTACT
GenieMD, Inc. 9000 Crow Canyon Rd. Danville, CA 94506 CustomerCare@GenieMD.com www.geniemd.com